JivoChat Support Solutions
JivoChat is a powerful live chat platform that allows businesses to connect with website visitors in real time, providing instant support, improving conversions, and creating lasting customer relationships. With seamless integrations into websites, mobile apps, and social media platforms, JivoChat ensures you never miss an opportunity to engage.
From small enterprises to growing e-commerce brands, JivoChat is becoming a go-to tool for customer service, lead generation, and support automation.
Why Choose JivoChat? Key Benefits for Your Business
Whether you’re in retail, tech, education or services, JivoChat offers a wealth of features to support your business goals:
Real-Time Conversations: Talk to your website visitors live and close more sales faster.
- Multi-Channel Integration: Manage all your chats across website, WhatsApp, Facebook, Instagram, and more – from a single dashboard.
- Mobile-Friendly Support: With apps for iOS and Android, your agents can stay connected on the go.
- Increased Conversion Rates: Engage visitors before they leave your site with proactive messaging.
- Detailed Analytics: Track chat history, agent performance and customer satisfaction in real-time.
Investing in JivoChat doesn’t just enhance customer interaction – it helps you build trust and drive long-term loyalty.
How Dradni Can Support Your JivoChat Needs
At Dradni Solutions, we go beyond simple installation. Our JivoChat support services are tailored to meet the evolving needs of your business. We provide end-to-end support, from JivoChat design and development to 24/7 management.
1. Custom JivoChat Design and Development
Your JivoChat window should match your brand’s identity. Our design team customises your chat widget to reflect your company’s tone, colours, and branding. From button placement to automated welcome messages, we fine-tune every detail for maximum engagement.
2. Seamless JivoChat Integration Services
We ensure JivoChat works harmoniously with your website, CMS, eCommerce platform or CRM. Whether you’re using WordPress, Shopify, Magento, or a bespoke system, our experts can integrate JivoChat flawlessly — with no disruption to your operations.
3. 24/7 Managed JivoChat Support Outsourcing
Need real people behind your chat, around the clock? Our UK-based and international support agents provide live chat services day and night. With JivoChat support outsourcing, you don’t need to hire in-house staff — we handle the recruitment, training, and scheduling for you.
4. Ongoing Maintenance and Optimisation
We monitor performance, update scripts, and continuously optimise your chat flow to improve conversion rates and user satisfaction. Our proactive approach means your chat stays fast, relevant and efficient — no matter how your business evolves.
Why Dradni Solutions?
Dradni Solutions is trusted by businesses across the UK and beyond for delivering reliable, cost-effective managed IT services. With a dedicated team of specialists in JivoChat support, we offer the perfect blend of technology and human touch.
We don’t just support your JivoChat – we enhance it, so your brand can shine through every interaction.
Ready to Improve Your Customer Service?
Let us transform your JivoChat experience into a powerful sales and support tool. Whether you’re starting fresh or need better results from an existing setup, Dradni is here to help with complete JivoChat support services.
Contact us today to book a free consultation and discover how we can help your brand deliver better conversations, 24/7.
JivoChat FAQs
To begin using JivoChat with Dradni Solutions:
- Sign Up: Create a JivoChat account on our website.
- Install the Widget: Access your website’s HTML and insert the JivoChat code snippet before the closing </body> tag.
- Configure Settings: Log into the JivoChat app to customise chat settings, including agent profiles and working hours.
This setup enables real-time communication with your website visitors.
Dradni Solutions offers various customisation options for JivoChat:
- Design: Modify the chat widget’s appearance, including colours, position, and shape, via the JivoChat app under Manage > Channels > Settings > Chat Design.
- Language: Change the chat window’s language to suit your audience.
- Pre-Chat Buttons: Set up and customise buttons that appear before a chat session begins.
These features ensure the chat interface aligns with your brand identity.
JivoChat, as implemented by Dradni Solutions, offers:
- Real-Time Communication: Engage with website visitors instantly.
- Video Calls: Conduct face-to-face interactions directly through the chat interface.
- Marketing Statistics: Analyse chat performance and visitor engagement.
- Service Quality Assessment: Gather feedback to enhance customer support.
These functions aim to improve customer engagement and satisfaction.
Dradni Solutions supports JivoChat integration with various platforms.
- CMS Platforms: Install JivoChat on websites built with Wix, Shopify, and others by adding the chat code to your site’s HTML.
- CRM Systems: Connect JivoChat with CRM tools like Ploomes to streamline customer data management.
- Messaging Apps: Integrate with platforms such as Telegram and Instagram to centralise communications.
These integrations enhance operational efficiency and customer interaction.
Transform Your Business Today
Let us guide you to the perfect software solution for your needs.