Ease of Use: LiveChat is designed to be easy to navigate, enabling a quick setup and minimal training for users. Its streamlined interface allows agents to efficiently manage multiple conversations across both desktop and mobile platforms.
Customization & Integrations: The software offers extensive customization options, such as customizable chat window themes, and integrates seamlessly with popular third-party tools like Google Analytics, Salesforce, and Mailchimp, making it adaptable for diverse business needs.
24/7 Customer Engagement: LiveChat supports real-time communication along with asynchronous messaging, allowing customer queries to be addressed even outside regular business hours. The software also incorporates chatbot capabilities to automate repetitive tasks, enhancing customer service. Their support team is also available 24/7 to assist.
Reporting & Analytics: LiveChat offers detailed analytics, providing insights into customer interactions, agent performance, and conversion rates. This data helps businesses improve both customer service and sales targets.
Multi-channel Communication: LiveChat enables businesses to engage with customers across multiple platforms such as websites, social media, and email, ensuring a seamless and consistent customer experience.
Canned Responses: LiveChat offers a library of pre-set answers, allowing agents to address common customer inquiries more quickly, which helps minimize response times and boosts overall efficiency.
Pricing: LiveChat can be expensive, particularly for small businesses. The basic plans offer limited features, most features can only be enabled in the Team and Business Plans, for example detailed reports.
No Free Plan: LiveChat does not provide a free plan, which can be a disadvantage for those who are just starting out or have a limited budget.
Complex Customization: Adjusting certain elements of LiveChat, like integrating with other tools or modifying the chat window design, can be intricate and may require technical expertise.
Overwhelming Analytics:The comprehensive reports and data can be overwhelming, making it challenging to effectively utilize all the insights without dedicating time to learn how to navigate them.
Limited Mobile App: While the mobile app facilitates basic chatting, it lacks many features found in the desktop version, which could restrict its practicality for agents working from their mobile devices.
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At Dradni Solutions, we understand that exceptional customer service is the backbone of any successful business. That’s why we offer a comprehensive management solution tailored to your unique needs. Our team of experts will take the reins, allowing you to focus on what you do best while we optimize your product’s performance.
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Imagine a seamless integration of Helpdesk, designed to track and resolve issues efficiently, combined with Chatbot that provides instant responses to common inquiries. Together, they create an exceptional customer experience that not only meets expectations but exceeds them.
With Dradni Solutions on your side, you can rest easy knowing that your customer service quality is in capable hands. Let us help you elevate your brand and foster lasting relationships with your customers. Reach out today to learn more about how we can customize our offerings to suit your business goals!
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LiveChat FAQs
To integrate LiveChat into your website:
- Sign up for a free 14-day trial.
- Log in to your LiveChat account and navigate to Settings > Channels > Website.
- Click on ‘Copy code’ to obtain the JavaScript snippet.
- Paste this code into your website’s HTML, just before the </body> tag.
This process embeds the chat widget, enabling real-time communication with your visitors.
LiveChat offers several pricing plans:
- Starter: $20 per agent/month, suitable for small businesses.
- Team: $41 per agent/month, designed for growing teams.
- Business: $59 per agent/month, ideal for larger organisations requiring advanced features.
- Enterprise: Custom pricing for enterprises with specific needs.
All plans include a free 14-day trial.
Trial accounts provide full access to LiveChat’s features, allowing you to evaluate its suitability for your business. You can add up to 100 agents during the trial. If you wish to trial a different plan, contact LiveChat support for assistance.
Yes, LiveChat offers comprehensive reporting and analytics features, including:
- Chat Reports: Monitor chat volume and durations.
- Agent Reports: Evaluate agent performance and availability.
- Customer Reports: Assess customer satisfaction and engagement
- E-commerce Reports: Track sales and conversion metrics.
These insights help optimise customer service operations.
To view your LiveChat statistics:
- Log in to your LiveChat account.
- Navigate to the ‘Reports’ section.
- Access various reports such as ‘Real-time overview’ and ‘Last 7 days’ to monitor metrics like chat volume, agent performance, and customer satisfaction.
These reports provide valuable insights into your LiveChat operations.
LiveChat allows you to configure a work scheduler to manage agent availability:
- Go to the ‘Team’ section and select the agents whose working hours you want to modify.
- Select ‘Availability settings’.
- Choose ‘According to working hours’ and set the specific days and times.
- Save the settings to apply the changes.
This ensures that the chat widget reflects accurate availability, and you can set up automated messages or forms for out-of-hours inquiries.
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